Keana - Faces Of NPU


Customer Service

The numbers don’t lie. At Norwich Public Utilities, our Customer Service Team handles an exceptional volume of activity: every month, generating 45,000 customer bills. Every year, they greet 60,000 walk-in visitors to our Customer Service Center and handle more than 140,000 phone calls.

Supporting every visit, phone call or mailing are reliable, dedicated representatives, like Keana.

Able to answer questions in both English and Spanish, our customers tell us Keana is a “supportive, welcoming presence — readily seeking to answer all questions and to resolve any concerns.”

Thank you, Keana. We appreciate your hard work and ongoing commitment. You are a Face (and a voice) of NPU.

The people, the commitment, the Faces of NPU